Our Shipping Policy
At Imagine, we ensure your orders are shipped promptly, safely, and transparently. Here’s everything you need to know about our shipping process.
1. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation. You’ll receive an email notification once your order is dispatched.
2. Shipping Duration
- Delivery within India usually takes 3–7 business days depending on your location.
- Remote areas may take slightly longer due to courier limitations.
- We partner with trusted logistics companies to ensure safe and timely delivery.
3. Shipping Charges
Shipping fees are calculated during checkout based on order weight, location, and courier partner rates. Free shipping may be available during promotions or for orders above a certain value.
4. Shipment Tracking
Once shipped, you’ll receive an email or SMS with the tracking ID and courier details. You can track your shipment on our website or the courier partner’s portal in real time.
5. Delayed Deliveries
While we aim for timely delivery, unforeseen factors like weather, strikes, or logistical issues may occasionally cause delays. We’ll keep you updated and assist promptly.
6. Damaged or Lost Packages
In rare cases where a shipment is damaged or lost, please contact us immediately at support@imagine.com. We’ll initiate a replacement or refund as per our policy.
7. International Shipping
Currently, we offer shipping within India only. International delivery will be introduced soon — stay tuned for updates!